Issue: The Equallogic is all cabled up and ready to go. Servers have been installed and there is no room above the array in the rack.
You need the service tag number, but Equallogic has been nice enough to stamp the tag on top of the array. You log into the Group Manager and follow a from Equallogic on how to find the Member Service Information. Unfortunately the GUI you’re using does not match this interface. You continue to search around the GUI and find a tab under Maintenance that says Service Tag, but it says “No service tag”. Thanks Dell and Equallogic.
Lefthand San Serial Number
(I hope they fix this in the future). Solution: Dell Equallogic arrays are defined by serial numbers, not service tags. Open up Group Manager. Use grpadmin:grpadmin, if everything is default, to login. Click Members and choose the appropriate array.
Go to the versions tab and highlight backplane. Take note of the backplane serial number. It will start with “SHU”. Go to the website.
Type in the serial number and hopefully you will get a response. Since it probably won’t work, you will need to call 1-800-945-3355 and tell support that you want to find your Equallogic Service Tag number. They will redirect your call to the appropriate number. Firmware: 2.03 Series: PS5000,6000 Post navigation.
Hi all, I know this is probably the most basic and abusrd of questions. However, I can't find the solution any where. I recently took over a postion where now I need to renew the support for our 3 Lefthand P4300 Nodes. The problem is that I cannot find the serial numbers anywhere. In CMC the motherboard and backplane say that they both are 'info not available for this hardware platform'.
The CMC version is 8.5 I know I need to upgrade and that is on my list of things to do. However, I want to make sure I get support before starting the process of upgrading firmware, etc.